Refund and Cancellation Policy

1. Summary

• Cancel a plan or storage add-on from account settings to stop future renewals.
• Cancellation normally takes effect at the end of the current paid billing period.
• Refunds are available where required by law and may be approved for duplicate or incorrect charges and verified service non-delivery.
• AI credit packs are normally final once any included credits have been used.
• A failed billable AI request may receive an automatic credit return under the Service's settlement rules.

2. Canceling recurring purchases

You may cancel an active plan or storage add-on at any time through the subscription controls in your account. A successful cancellation stops the next renewal. You normally retain the paid entitlement until the end of the current billing period; cancellation by itself does not refund time already purchased.

If account controls are unavailable, email connect@3dbae.com from the address associated with the account. Submit the request before the renewal date. We cannot guarantee prevention of a charge if the renewal has already been submitted for processing.

3. Subscription and storage payments

Initial plan payments, renewals, upgrades, and storage add-ons are generally non-refundable after the paid period or entitlement begins, except where applicable law requires otherwise. We may approve a full or partial refund when:

• The same purchase was charged more than once.
• The amount charged differs from the confirmed checkout amount.
• A verified 3DBAE failure materially prevented use of the purchased Service and we could not restore it within a reasonable period.
• A statutory cancellation, withdrawal, or conformity right applies.

We do not normally refund unused time, a forgotten renewal, a change of mind after substantial use, inability to use a third-party device or service, or an account restricted for a material violation of the Terms of Service.

4. AI credit packs and plan credits

AI credits are usage units and cannot be exchanged for cash. Credit pack purchases are generally non-refundable once any credits from the purchase have been consumed. An entirely unused pack may be reviewed when you contact us promptly after purchase, but approval is not guaranteed unless required by law.

When a payment is fully or partially refunded, credits granted by that payment are revoked in the corresponding amount. A refund can be declined or adjusted if those credits have already been consumed, subject to mandatory rights. Included plan credits have no separate cash value and are not refunded when a plan is canceled or downgraded.

5. Failed AI requests

3DBAE pre-authorizes or debits the quoted credits for supported AI requests. If the Service records a billable request as failed before a usable result is delivered, the applicable credits are returned automatically where supported or after review. A result that completed successfully but did not match a subjective preference is not treated as a technical failure.

Report a missing result with the project name, approximate time, and generation type. Do not send passwords, access tokens, or complete payment-card details.

6. How to request a refund

Email connect@3dbae.com from the account address and include:

• The order or transaction identifier.
• The purchase date and amount.
• A concise explanation of the issue.
• Relevant project or job identifiers for a technical failure.

We may request additional information needed to verify account ownership, the charge, usage, or legal eligibility. Please contact us before starting a payment dispute so we have an opportunity to investigate; this request does not waive any right you have with your bank or under law.

7. Approved refunds

Approved monetary refunds are sent to the original payment method where possible. Processing time after approval depends on the payment network and your financial institution. Taxes are adjusted as required for the refunded amount. We do not charge a refund-processing fee, although currency conversion or bank charges are outside our control.

8. Mandatory consumer rights

Nothing in this policy limits non-waivable rights that apply where you live. Some consumers may have a statutory cooling-off or withdrawal period for online services. Those rights can be affected when you expressly request immediate performance or begin using digital content or services, to the extent local law permits. If this policy conflicts with a mandatory right, the mandatory right controls.

9. Changes and contact

We may update this policy prospectively as purchases, the Service, or law changes. The effective date above identifies the current version. For cancellation, billing, or refund questions, contact connect@3dbae.com.